At PhotoSpec Labs, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our products, or otherwise interact with us — whether you’re located in Australia or internationally.
1. Who We Are
PhotoSpec Labs is an Australian company that develops and distributes photometric and radiometric measurement technologies. We operate globally, providing products and services to customers around the world.
Website: https://www.photospeclabs.com
2. What Information We Collect
We may collect:
- Contact Information: Your name, email address, phone number, company name, and role.
- Technical Information: Device type, IP address, browser, location data, and pages accessed.
- Commercial Data: Orders, invoices, shipping/billing details.
- Communications: Emails, forms, messages you send us.
- Scientific Data: Measurement data collected by our instruments.
3. How We Use Your Data
We use the data we collect to:
- Deliver and support our products and services.
- Respond to your inquiries.
- Improve product performance and functionality.
- Send updates, offers, and newsletters (if opted in).
- Fulfil legal or regulatory obligations.
Scientific Data Use
In the future, non-personal scientific data collected via our instruments (e.g. light measurements) may be aggregated and anonymised for scientific or research purposes, such as improving modelling algorithms or contributing to broader research efforts. This data will never include identifiable personal information unless explicitly agreed upon.
4. Legal Bases for Processing
We process your data under applicable laws, including:
- Australian Privacy Act 1988 (Cth)
- General Data Protection Regulation (GDPR) (EU/UK)
- Other international privacy regulations where required
Our legal bases include: your consent, contract fulfilment, legal obligations, and our legitimate interests (such as business improvement and fraud prevention).
5. Sharing Your Data
We do not sell your personal data. We may share data with:
- Trusted service providers (e.g. payment gateways, cloud platforms, analytics tools)
- Research partners, if you’ve explicitly consented
- Authorities or regulators, if legally required
- Logistics or support partners, to fulfil orders and service requests
All partners must comply with data protection standards.
6. International Transfers
As we operate globally, your data may be processed in or transferred to countries outside your own, including Australia, the EU, the United States, and others.
We ensure any international transfers comply with applicable laws and that appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place.
7. Cookies & Analytics
We use cookies and analytics tools to:
- Improve site performance and user experience
- Monitor website usage
- Customise content
You can manage your cookie preferences in your browser.
8. Data Security
We maintain strict security measures to protect your information, including encryption, access controls, and secure data storage. While no system is perfectly secure, we continuously monitor and improve our defences.
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Scientific data may be retained indefinitely in anonymised or aggregated form for research purposes.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a data protection authority
To exercise your rights, contact us using the details below.
11. Contact Us
If you have questions about this policy or how your data is handled, contact:
PhotoSpec Labs
Factory 1, 21-29 Railway Ave, Oakleigh, VIC 3166, Australia
Email: info@photospeclabs.com
Phone: +61 (03) 9568 1879
12. Changes to This Policy
We may update this Privacy Policy as necessary to reflect legal or operational changes. Updates will be posted on this page with an updated effective date.